Oaktree Usability Lab is a customer-orientated product evaluation and usability consultancy. We help our clients reduce support costs and improve the customer experience of their brand by helping to ensure that their products are easy to choose, set-up and use.

We provide an independent, impartial assessment of your product and suggest improvements which will ensure that it is fit for market and will not generate unnecessary – and unacceptable – levels of returns or support requests.

We focus on quality and enhancing customers' experience of buying, setting up and using products. You are given an objective analysis of how your product is used in real life and you might be astonished at how this differs from the way you thought it would be used.