Some of the main reasons for customers to return a product to store, or to request technical support, are due to

• poor performance
• poor build quality
• difficulty of setup and operation
• misleading claims made on the packaging
• safety issues
• unsuitability for the UK market

Drawing upon over 10 years of experience supporting, testing and developing consumer electronic and computing products, we will carry out a full usability and quality assessment of your product, from the packaging, through to the 'out-of-the-box experience', setup & installation and operation of the product.

We can give an independent, impartial assessment and suggest improvements which can help to ensure that your product is fit for market and will not generate unnecessary - and unacceptable - levels of returns or support requests.

You are given an objective analysis of how your product is used in real life. Clients are often astonished at how this differs from the way they thought their products would be used.